Chick-fil-A’s Secret Sauce: Dipping Into the Power of IOT

MCC Room #200

8:45 am - 9:30 am


Chick-fil-A is experiencing a season of huge growth, including double-digit same-store sales increases in the last several years. We are grateful. At the same time, this creates huge challenges with scale. Internet of Things (IoT) is a huge part of our answer. IoT is radically changing the way Chick-fil-A operates in our restaurants, from front-of-house customer-facing systems like Point-of-Sale to back-of-house automation in the kitchen. Many IoT discussions stop at data collection and analytics, but there is significant value to be unlocked in orchestrating the interactions between discrete things to create new customer/employee interactions and to drive process automation. At Chick-fil-A, IoT and Edge Computing are literally changing the way we build and operate restaurants.

In this session, you will learn about Chick-fil-A’s IoT strategy and platform. Why did we develop our own IoT Platform? Why did we make an investment in Edge Computing with Kubernetes? Where are we headed in the future? In this session, we will answer these questions and more.

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