Speaker Bio

Jessica Dugan is a Design Principal for 3M Health Care, responsible for leading a team of multi-disciplinary designers to drive improved user experience and successful business outcomes across the organization. Previously, Jessica has worked as a design consultant for companies, such as Kimberly-Clark, AARP and Memorial Sloan Kettering, and as an in-house service designer and innovation strategist for United Healthcare.

She draws upon her multi-disciplinary background in design and business to create experiences that are desirable, viable and feasible in the marketplace. She has a passion for service design, particularly for connecting the dots between the aspirational and operational parts of an experience to bring it to life.

Jessica holds a B.S. in Journalism from the E.W. Scripps School of Journalism at Ohio University, an MBA in Business Administration from the Stuart School of Business at the Illinois Institute of Technology and a MDes in Design Strategy from the Institute of Design at the Illinois Institute of Technology.