Scot Alexander is a business architect and program lead focusing on the health & life sciences and consumer & industrial products sectors. He has 25 years of experience leading business operations improvement initiatives integrated with IT solutions, including sales operations, customer service, product implementation, and billing, supported by analytics. He is an Industrial Engineer, currently focused on healthcare “quote to cash” customer experience process redesign, BPM, consumer sales portals, and operational readiness.
Scot also has experience leading multi-site ERP and custom application implementation teams, utilizing offshore global development groups where needed. His client work spans industrial products, consumer goods, and healthcare, including solutions in order fulfillment & distribution, supply chain planning/execution, and customer relationship management. Scot has managed ERP, CRM, and BI practices for several consulting firms, and has grown those teams to address market demand.